Scarlett in the comments of the article, MonaVie’s Wellmune is Cheaply Available, says:
“better business bureau rates a D in mabey one stateâ€¦but also rates an A in another. So you like to post information that backs your oppinion but its not necessarily the whole truth. Besides those complaints where probably largly people who wanted refunds because they joined mona vie bought a case and where hoping it was a get rich quick plan, did nothing to promote the business, didnt make a $1000 in the first week and then wanted thier money back. and if you read the reports it says mona vie resolved each of the complaints.”
Let’s excuse the spelling and getting straight to the content of the comment.
The Better Business Bureau has MonaVie’s grade as a D- minus for its corporate headquarters. You’ll see that it’s got Dallin Larsen as the principal owner and that it’s additional business names are Monarch Health Sciences, Inc (MonaVie’s previous name). If you are looking at another state, it’s actually grading specific distributors.
For example, in California, we see it is currently an A- for Christine Kelly in Perris, CA, but it’s an F for Michael Keith in Stockton, CA. These grades reflect these distributors’ individual businesses. It’s similar how one would grade may grade a Subway restaurant different than another based on service or cleanliness. It’s worth noting that even that Subway is clean and friendly, it’s still Subway’s product. This is important when relating it to MonaVie, because even if you find the best distributor, that person is still backed a company with a D- Better Business Bureau rating.
Scarlett brings up a great point about the complaints being resolved. However, we should heed what the BBB says about it conducts its ratings:
“BBB assigns grades from A to F with pluses and minuses. A+ is the highest grade and F is the lowest. The grade represents BBB’s degree of confidence that the business is operating in a trustworthy manner and will make a good faith effort to resolve any customer concerns.”
So maybe MonaVie is resolving the customer’s complaints… but it’s clear that the biggest, well-known organization aimed at helping consumers doesn’t trust MonaVie.
[Please note that the D- is as of this writing on April 2, 2010. The BBB reserves the right to change grades as it changes its opinion of the company. To see MonaVie’s current BBB rating click here]
[Update: As of September 23, 2010, the BBB has given MonaVie a grade of A+. MonaVie became a BBB accredited business as of September 2010 according to the BBB website. According to this report from the Los Angeles Times paying money to the BBB for an accreditation can earn you a better grade. Due to this miraculous change in such a short time, I’ve written an important follow-up article on the topic: Did MonaVie Pay For a Better Grade from the Better Business Bureau?.]
Originally posted 2010-04-02 10:19:22. Republished by Blog Post PromoterThe above article is intended to be accurate at the time of its original posting. MonaVie may change its pricing, product, or other policies at any time without notice.
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